Computers

Amazon and a Canadian Customer Spent Months in Dispute Over Putty-Filled GPU

Amazon and one of its customers based in Canada locked horns over a refund for a $690 graphics card earlier this year. The customer, François Legault of Calgary, claimed the purchased Zotac GeForce RTX 3060 Ti contained a fake graphics card filled with a putty-like substance. Amazon wouldn’t entertain his request for a refund, as it insisted the “correct” item should be packed up and sent back to its warehouse, before the customer could receive any reimbursement.

Zotac GeForce RTX 3060 Ti

(Image credit: François Legault)

Earlier this week CBC News posted a report on the efforts by the Legault family to try and get some justice from Amazon, and the absurd situation they have found themselves in. The graphics card order was part of a much larger components order which François bought his son to recognize the work he put in before his high school graduation.

Among the extensive selection of parts bought from Amazon, back in June this year, was the Zotac GeForce Twin Edge RTX 3060 Ti graphics card at $690, as well as some other tasty choices like the NZXT H510 case, a 16GB kit of Corsair Vengeance DDR4 3600 memory, a Samsung 98 Series 1TB M.2 NVMe SSD, and an MSI MAG B550 Tomahawk motherboard.

Zotac GeForce RTX 3060 Ti

(Image credit: Zotac)

With the system almost complete but lacking the all-important graphics card, François, who purchased all the components for his son Matthew, contacted Amazon and sent the fake part back to secure a refund. However, an administrator at the retailer said that they threw away the fake graphics card “to protect employees.” (Did someone think it was plastic explosive?) It was added that the refund would only be processed when the “correct” item is returned. This decision by Amazon was claimed to be “final,” in an email to the Legault family.


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