Apple offers to repair a sound issue for free on a “very small percentage” of iPhone 12 and iPhone 12 Pro units
If your iPhone has a cracked screen, it might need to be repaired first before the sound problem is addressed
Now here is the kicker that is sure to annoy some iPhone 12 and iPhone 12 Pro owners who are eligible for the repair program. Apple states, “If your iPhone 12 or iPhone 12 Pro has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.”
The repair program is being offered worldwide and will be in place for two years after the first retail sale of each unit. The program also does not extend the length of the current warranty on the iPhone 12 and the iPhone 12 Pro. Additionally, Apple has the right to restrict the repair program to the original country or region where the phone was purchased.
If you own an iPhone 12 mini or an iPhone 12 Pro Max, the free repair program does not cover your handset. If you own one of those models and are suffering from a similar problem with the device, you might want to contact Apple as soon as possible.